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COVID-19 Update


The New South Wales Government has directed that from the 30th November, 2021 no unvaccinated visitors will be allowed to enter any residential aged care facility in New South Wales.

If you are not vaccinated, then you will not be allowed into our Aged Care Facility.

This is contained in the Public Health (COVID-19 Care Services) Order (No 2)

This means that when you check in with the Service NSW app you will be asked to show proof of vaccination status on arrival at our facility from 30th November, 2021.  This proof can be your digital vaccination certificate, immunisation history statement or the green tick that can be attached to your Service NSW app.

Your vaccination history statement or your digital certificate can be linked to your Service NSW app and the directions for doing so can be found here Get proof of COVID-19 vaccination.

If you can’t get proof of your COVID-19 vaccinations online, you can ask your GP to print your immunisation history statement.

You can also call the Australian Immunisation Register on 1800 653 809 to ask them to send a paper-based certificate or statement to  you.  It can take up to 14 days for your statement or certificate to arrive in the post.

In addition to vaccination status, you will be asked the usual questions in relation to the previous 14 days.  Have you:

  • travelled overseas?
  • travelled to or from a hotspot or area of concern?  (Both in NSW and interstate)
  • attended a listed contact tracing site either in NSW or interstate?
  • been informed you are a close or secondary contact of a person who is quarantining or subject to a stay-at-home order?
  • been tested for COVID-19 and are you awaiting results?

If you answer YES to any of these questions you cannot visit our Aged Care Facility.

All visitors should:

  • wear a surgical mask while visiting indoors
  • wash their hands before entering and leaving our facility
  • stay 1.5 metres away from others where possible
  • stay in the resident’s room, outside or in a specific area (avoiding communal spaces)
  • stay away when unwell
  • follow all requests from the facility to help keep staff and residents safe

As we have done throughout the pandemic accommodations will always be made for our residents who are receiving end of life care.

If you have any questions about the order, I would refer you to the New South Wales government website.

If you have any questions or concerns, please contact the facility directly on 02 6685 6728.

Alternatively, please call our dedicated COVID-19 senior nursing officer on (free call) 1800 180 023, 24 hours a day, 7 days a week.

In addition, you may wish to seek advice or access information from  The Older Persons Advocacy Network (OPAN), they also have a free call number operating from 8am – 8pm, Monday – Friday and 10am – 4pm, Saturday on free call 1800 700 600.  This service is designed to address specific concerns, or to fulfil access to resources.

We thank you for your continued patience during this challenging time.

Stay well, and stay safe!



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